SiTs - E-Mail Service News

Supporting CallerID

Darren McCarthy — Wed, 01 Sep 2010 07:51:14 GMT

We are now fully supporting CALLER ID for the prevention of SPAM. For those domains we support we will be adding the records over the next few days.

There is a wiki article which describes the records which you must add:

http://www.stafford-itservices.co.uk/wikis/email/caller-id.aspx

Additional Anti-Spam Issues

Darren McCarthy — Tue, 31 Aug 2010 11:37:12 GMT

Today we have switched on an additional protection for your inbox.

“If the sender of the e-mail does not come from a real registered domain then we will block the transmission of the message into the servers.”

We hope this will further reduce the amount of spam hitting your mailbox.

New version of Mail System

Darren McCarthy — Mon, 30 Aug 2010 14:04:08 GMT

Just a couple of minor fixes in this release:

- Fixed stability issue in overloaded WebMail interface.
+ Added support for BlackBerry Enterprise Server 5.0.2 and BlackBerry Enterprise Server Express 5.0.2.

Adjusting Spam Filters

Darren McCarthy — Sat, 28 Aug 2010 07:11:15 GMT

Just to let you know that we are adjusting the spam filters. The biggest change is that we NO longer block any e-mail which has a valid SPF record. Even if the message is spam we now deliver them to the junk mail folder.

The exception to this is the attachment filters.

http://www.stafford-itservices.co.uk/wikis/email/blocked-attachments.aspx

If you have a message which has been blocked the message sender will be notified.

Delayed Mail - Emergency Outage

Darren McCarthy — Fri, 06 Aug 2010 11:13:35 GMT

When's this work happening?

12:30pm today (6/8/2010).

What does it affect?

Access to all mail clusters

How long will it take?

Up to 4 hours.

What does the work involve?

The main core db server for the mail requires a reboot to cure slow mail deliveries.

Am I likely to notice the work?

Yes. You will be unable to access mail during some point during the maintenance window. (approx 30 mins duration)

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Mail Connector Upgrades - version 7.1

Darren McCarthy — Tue, 03 Aug 2010 12:41:00 GMT

New Supported Platforms
Outlook 2010
Safari 5
iPhone 4
openSUSE 11.2
Red Hat Enterprise Linux 5.5
Ubuntu 10.04 LTS

Outlook 2010 Support
Kerio Outlook Connector (Offline Edition) supports Outlook 2010

iPhone 4 Support
Over-the-air contact synchronization of contacts and calendars between the iPhone 4 (iOS4) and Kerio Connect 7.1 using the new CardDAV and CalDAV protocols.

When is this happening?

This will be deployed COP 3th Aug 2010

What do I need to do?

Your mail connector software will be upgraded after the update

Will the mail servers be down?

Yes. For a short time approx 10 mins during the upgrade.

Is there anything else I need to know?

Listening to feedback

Darren McCarthy — Fri, 23 Jul 2010 13:46:41 GMT

We have listened users feed back who say they often forget to put the “s” in the https part of the address for the webmail.

We have no introduced a re-direct so if you forget to put in “s” in the webmail address it will add it for you.

As a reminder the webmail address is:

https://mail.carefreemail.co.uk

SSL Cert Swap

Darren McCarthy — Thu, 22 Jul 2010 03:05:46 GMT

When's this work happening?

8pm onwards, 26th July.

What does it affect?

All SSL certs on all systems will be renewed

How long will it take?

Up to four hours.

What does the work involve?

We have to renew our SSL certs on all of our mail servers

Am I likely to notice the work?

No you should not notice any difference

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to close outlook for 30 minutes before powering it back up and attempting to reconnect.

E-Mail Delivery

Darren McCarthy — Tue, 13 Jul 2010 04:31:57 GMT

We experienced an issue with our internal routers this morning which has caused issues with delivery of mail and access to the mail services. Our apologies for this. We are still monitoring the issue as some customers are still reporting issues with delivery of e-mail.

Connector Update

Darren McCarthy — Sun, 11 Jul 2010 08:55:36 GMT

We are upgrading the connectors today ready for the start of business tomorrow morning.

Kerio Outlook Connector (Offline Edition)
- Fixed mapping of shared mailboxes in Microsoft Outlook 2010.
- Kerio Outlook Connector auto-configuration tool sometimes didn't work correctly with Microsoft Outlook 2010.

Outlook 2010 Support Issue

Darren McCarthy — Wed, 23 Jun 2010 07:04:43 GMT

If you are running Outlook 2010 please do not enable conversation view as this may lead to Outlook 2010 to crash.

At the moment we have no working fix to this issue.

Power Supply Interruption

Darren McCarthy — Wed, 23 Jun 2010 06:02:01 GMT

Please note that all e-mail servers will be down during the following hours:

Date

23/6/10

Time

21:00 thru 22:00

How does it affect me?

You will not be able to gain access to any new mail or access webmail servers during the outage.

Do I need to do anything?

When your mail server becomes available again outlook will automatically re-connect

Will I loose any e-mail?

We apologise for any issues regarding this work.

Archiving for compliance and governance

Darren McCarthy — Sat, 19 Jun 2010 03:29:51 GMT

We have listen to your feedback and requests for the ability to better recover and store all e-mail conversations for audit purposes.

We have completed our rollout of the archive servers. These servers now provide full archiving of all inbound and outbound messages before anti-spam measures.

This also acts as a buffer to ensure that even if the spam filters have removed a message it will always be in the archive. To make a request for a message out of the archive please complete a help request as normal.

Corruption in the SPAM Filters

Darren McCarthy — Wed, 16 Jun 2010 05:11:20 GMT

We have found a corruption in the spam filters and have performed a reset of the SPAM filters. This should help stop the false positives that many users were experiencing. The reverse side of this is that you will be getting more spam for a short time.

Regards,

SITS

E-Mail Routing Issues

Darren McCarthy — Wed, 16 Jun 2010 04:07:11 GMT

We are experiencing issues with outbound mail. Mail maybe delayed as a result of the issue. The issue is external to us and we have raised the issue with our supplier.

We will keep you posted as soon as we know more.

Thanks

SiTs - E-Mail Service News

Supporting CallerID

Additional Anti-Spam Issues

New version of Mail System

Just a couple of minor fixes in this release:

- Fixed stability issue in overloaded WebMail interface. + Added support for BlackBerry Enterprise Server 5.0.2 and BlackBerry Enterprise Server Express 5.0.2.

Adjusting Spam Filters

Delayed Mail - Emergency Outage

Mail Connector Upgrades - version 7.1

Listening to feedback

SSL Cert Swap

E-Mail Delivery

Connector Update

Outlook 2010 Support Issue

Power Supply Interruption

Archiving for compliance and governance

Corruption in the SPAM Filters

E-Mail Routing Issues

- Fixed stability issue in overloaded WebMail interface.
+ Added support for BlackBerry Enterprise Server 5.0.2 and BlackBerry Enterprise Server Express 5.0.2.