SiTs - In-House Systems

Outbound sip routers maintenance - Monday 23rd August 2010, 23:00 - 23:59 (BST)

Darren McCarthy — Mon, 23 Aug 2010 16:28:55 GMT

Affecting VoIP

Overview

We plan to update sip routers traffic handling for internal purposes.

Customer Impact

No calls will be affected, since the maintenance will be done on a single redundant host at a time.

Planned activity

We will enable new routes, which will be useful for us to automate some of the testing procedures. Eventually, this will allow us to react faster to some of the emergency situations if they happen.

Planned 21CN Broadband Network Maintenance - Thursday 19th August 2.00am-6.00am

Darren McCarthy — Wed, 18 Aug 2010 12:26:20 GMT

When's this work happening?

Early tomorrow morning, 19th August.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned 21CN Broadband Network Maintenance - Wednesday 18th August 2.00am-6.00am

Darren McCarthy — Tue, 17 Aug 2010 13:12:55 GMT

When's this work happening?

Early tomorrow morning, 18th August.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Upgraded Managed Client Server

Darren McCarthy — Sun, 15 Aug 2010 09:57:01 GMT

We are pleased to announce our fully upgraded Managed Client service. The service has been upgraded to the latest MS code base running on Windows 2008 R2 sever.

This service is now fully compatible with Windows 7.

DNS Servers–Emergency Outage

Darren McCarthy — Fri, 06 Aug 2010 11:16:45 GMT

When's this work happening?

Early tomorrow morning, 8th August.

What does it affect?

The routing of all traffic across Sits network.

How long will it take?

Up to 20 mins.

What does the work involve?

We will be resetting the DNS servers

Am I likely to notice the work?

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned 21CN Broadband Network Maintenance - Friday 6th August 2.00am-6.00am

Darren McCarthy — Thu, 05 Aug 2010 09:25:46 GMT

When's this work happening?

Early tomorrow morning, 6th August.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned 21CN Broadband Network Maintenance - Thursday 5th August 2.00am-6.00am

Darren McCarthy — Wed, 04 Aug 2010 09:16:19 GMT

When's this work happening?

Early tomorrow morning, 5th August.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned 21CN Broadband Network Maintenance - Tuesday 2nd August 2.00am-6.00am

Darren McCarthy — Mon, 02 Aug 2010 17:00:00 GMT

When's this work happening?

Early tomorrow morning, 2nd August.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Issue with logging into portal

Darren McCarthy — Sun, 01 Aug 2010 16:17:53 GMT

If you have been experiencing issues with logging onto the portal then please clear your internet browser caches.

http://www.stafford-itservices.co.uk/wikis/techtips/clearing-cache-and-cookies.aspx

and this should clear your problem.

Thanks

Planned 21CN Broadband Network Maintenance–Wednesday 28th July 2.00am-6.00am

Darren McCarthy — Tue, 27 Jul 2010 11:05:53 GMT

When's this work happening?

Early tomorrow morning, 28th July.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned Network Maintenance - Tuesday 27th July 10.00am-12.00pm

Darren McCarthy — Mon, 26 Jul 2010 09:12:57 GMT

When's this work happening?

Tomorrow morning, 27th July.

What does it affect?

The routing of broadband customers' Internet traffic.

How long will it take?

About two hours.

What does the work involve?

To facilitate growth of the network we will be creating additional 'virtual routers' to handle our customers' Internet traffic.

Am I likely to notice the work?

Possibly. When connected to pcl-ag01 you may notice the new virtual routers referenced when running a traceroute from your network. The new virtual routers are called 'central1', 'central2' and 'central3'.

Is there anything else I need to know?

No.

Planned 21CN Broadband Network Maintenance - Friday 23rd July 2.00am-6.00am

Darren McCarthy — Thu, 22 Jul 2010 08:28:44 GMT

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers may experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Planned 21CN Broadband Network Maintenance - Wednesday 14th July 2.00am-6.00am

Darren McCarthy — Tue, 13 Jul 2010 09:02:02 GMT

When's this work happening?

Early tomorrow morning, 14th July.

What does it affect?

The routing of broadband traffic across BT Wholesale's network.

How long will it take?

Up to four hours.

What does the work involve?

We have received notice from our suppliers about a period of planned engineering works that is scheduled to be carried out early tomorrow morning.

Am I likely to notice the work?

Our suppliers have advised that some broadband customers will experience a five minute outage at some point during the maintenance window.

Is there anything else I need to know?

Any customers having problems connecting once the maintenance is complete are advised to switch off their equipment for 30 minutes before powering it back up and attempting to reconnect.

Broadband Connectivity Issues

Darren McCarthy — Thu, 01 Jul 2010 02:26:33 GMT

This is an update to yesterday evening's post regarding a Major Service Outage at the Manchester node. This may have caused connectivity and authentication problems for people in the North West of England.

We are glad to advise that service has been restored and anyone previously affected by this issue should now be able to connect as normal.

We are sorry for any inconvenience this may have caused.

Telephone Routing

Darren McCarthy — Thu, 01 Jul 2010 02:07:59 GMT

We are experiencing issues in routing some calls through our VOIP platforms we will let you know more information as we progress this issue.