SiTs - In-House Systems

New HelpDesk URL

Darren McCarthy — Mon, 08 Mar 2010 17:44:00 GMT

For all our support based customers we have a new support url:

http://hdesk.Stafford-itservices.co.uk:8085

for our support desk.

Thanks

Phone System Maintainence

Darren McCarthy — Tue, 09 Feb 2010 08:09:00 GMT

NAT proxy maintenance

Starts: 2010/02/09 22:00 Ends 2010/02/09 23:00

On the evening of Tuesday 9th February we are performing some maintenance on our VoIP NAT proxy cluster to improve its resilience to hardware and software failures.

We do not expect there to be any significant downtime during this work, however if you do experience problems making or receiving calls, we recommend you reboot your phone in the first instance.

We apologize for any inconvenience this work may cause you.

HelpDesk Issues

Darren McCarthy — Wed, 06 Jan 2010 11:37:00 GMT

We are currently experiencing database issues with our helpdesk system. We will post more information as it becomes available.

Changes to the IM Server Addresses

Darren McCarthy — Sun, 20 Dec 2009 17:06:00 GMT

The IM server has changed address.

The new address for the XMPP (Jabber) server is:

im.carefreesupport.co.uk

This can be used immediately.

HelpDesk E-Mails

Darren McCarthy — Fri, 11 Dec 2009 20:29:00 GMT

There have been a number of reports of corrupted e-mails from the helpdesk.

This has now been resolved.

Sorry for any inconvenience that this may cause.

Connectivity Issues

Darren McCarthy — Thu, 03 Dec 2009 13:43:00 GMT

Please be aware that we are experiencing issues with our main core routers which is causing services to fail from time to time. Engineers have been called to correct the issue and should be on site tomorrow morning.

We apologise for any inconvenience that this may cause you.

Affected services

Secondary mail servers

Message servers

HelpDesk

On-Line shop

Helpdesk Upgrade

Darren McCarthy — Tue, 20 Oct 2009 07:39:36 GMT

Last night we deployed a small patch to the helpdesk to correct issues with attachments.

Intermittent IAX outbound call failures

Darren McCarthy — Wed, 07 Oct 2009 15:24:56 GMT

IN PROGRESS - Intermittent IAX outbound call failures We are seeing some intermittent outbound call fails over our IAX platform. Our server admin team are working on this now and we will post an update here as soon as possible.

We apologise for any problems this is causing you

Core Network Issues

Darren McCarthy — Thu, 24 Sep 2009 08:21:22 GMT

We have been experiencing intermittent periods of poor network performance over the last 24 hours.

This is being caused by a fault that has developed on our main cisco switch stack in which it’s CPU is running at 100%, typically for intermittent bursts of 4-5 minutes.

We have escalated this issue to the Cisco Assistance Centre and we are anticipating their diagnosis this morning. We will then be able to move forward.

If hardware replacement is necessary, we can complete this within 4 hours, likely at the end of Thursday’s business day.

Please accept our apologies for this fault and be assured that it is being pursued.

IAX Trunk Issues

Darren McCarthy — Wed, 23 Sep 2009 10:39:14 GMT

We are currently experiencing an issue which is affecting both inbound and outbound calls over our IAX platform.

Our engineering teams have been altered to this issue and are currently investigating the cause of the problem.

Further updates will be posted once information has been made available.

Download Links Fixed

Darren McCarthy — Tue, 22 Sep 2009 10:33:01 GMT

All the download links have how been fixed for the support client and mail support clients.

September 2009 Security Bulletin Release

Darren McCarthy — Wed, 09 Sep 2009 09:45:41 GMT

1. Browser based attacks where websites hosting malicious code attempt to compromise visitors. This includes MS09-045, MS09-046 and MS09-047.

2. Network based scenarios where attackers attempt Remote Code Execution (RCE) or Denial-of-Service (DoS) type attacks. This includes MS09-048 and MS09-049.

Remote Control Client Updates

Darren McCarthy — Tue, 08 Sep 2009 08:17:52 GMT

Our remote control software will be updated for Small Business Clients over the next few days. Please accept the update prompt.

Inbound Calls

Darren McCarthy — Mon, 07 Sep 2009 15:44:54 GMT

Over the next few days we will be migrating our inbound VOIP pipes. Due to this action you might experience issues with receiving inbound calls.

We will keep this post up-to-date with all the latest information on this issue.

Phones Fixed

Darren McCarthy — Mon, 07 Sep 2009 13:40:00 GMT

Our appologies for our issue with the telephone lines. This was tracked to an issue with our wholesale supplier. This has now been corrected.